Política de reembolso

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at info@africangoodsmarke.shop. Please note that returns will need to be sent to the following address: AFRICAN GOODS MARKET 437 BADGER AVE APT1, NEWARK, NJ 07112

Customers are responsible for the shipping costs associated with the return, except in cases of defective or damaged items.

We recommend using a reliable shipping method with tracking to ensure the safe return of the products.

If the return is due to a mistake on our part or if the item is defective or damaged, we will provide a prepaid return label or arrange for the pickup of the item(s).

You can always contact us for any return question at info@africangoodsmarket.shop

Damages and issues
Upon receiving your order, please inspect it and contact us within 24 hours if the item is damaged, defective or the wrong item is delivered to you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Exchanges
Return the item you received, and once the return is accepted, we will send you a replacement.

Refunds
After your returned product is accepted, you will be automatically refunded on your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post the refund. 

We recommend contacting us via info@africangoodsmarket.shop if more than 15 business days have passed since we approved your return.